Frequently Asked Questions

At this time we do not have a waitlist or cancellation list. We recommend checking back on the website for potential openings.

If you are unable to attend a scheduled experience, you will receive a full refund IF you cancel at least 24 hours in advance of the experience start time. Groups of 10 or more guests require a 14-day cancellation in advance of the experience start time.

We no longer offer rental space for events.

The Woodford Reserve Distillery tour path and tour bus is completely wheelchair/handicap accessible. Please note there are 32 steps up to the fermentation floor, but there is access to an elevator to assist.

The recommended attire to visit the distillery is casual and comfortable. No vulgar or profane attire allowed. Be aware that during the spring and summer months, the distillery may be very hot with temperatures exceeding 90 degrees. We also recommend closed-toed shoes, as there is walking, as well as 32 steps on the tour path.

Yes, you may visit the gift shop and bar without purchasing a tour ticket.

Service animals are allowed on the tour path. All other animals are not allowed on site, except for the dedicated pet relief area in the Visitor’s Center grass lot.

Although we are honored you would consider Woodford Reserve to be part of your special day, we do not host weddings, ceremonies, engagement photography sessions, or receptions.

Since Woodford Reserve Distillery is a working production facility, we do not allow self-guided tours, or guests to roam the distillery without a guide.

Please visit this page to view current hours and closures.

Unfortunately, the gift shop is legally unable to ship your bottle. We cannot accept pre-pays or orders over the phone.

At this time we are not offering food services.

We do have limited RV and trailer parking in the Welcome Center parking lot. For more information, please contact us at 859-879-1812.

If you are unable to book a certain time/date, this means the tour is booked out. Tour groups are capped at 16 guests. If you are able to book some of your party, but not all, this may mean the tour has exceeded the 16 guests mark. You may need to select another time to accommodate your group. For more information, please contact us at 859-879-1812.

There is one bar on-site, located in the Welcome Center. It offers a range of cocktails, mocktails, neat and rocks pours starting at $17.00. The bar offers a selection of snacks for purchase.

At this time, we do not allow outside food to be brought into the facility. If you prefer to bring your own food, we do offer picnic tables in the Visitor’s Center grass lot. For more information, including food allergies and dietary restrictions, please contact us at 859-879-1812.

Woodford Reserve is honored that you would like to include us on your special day. However, we do not allow engagement photos, senior photos, or any other type of professional photography on site, unless otherwise approved.

For the most recent updates on bottle releases, distillery events, or distillery information, please sign up for the Woodford Reserve Newsletter, located on the website. For bottle stock information, please contact the gift shop at 859-879-1940. Please note that we are legally unable to ship bottles.

Guests under 21 years of age are permitted on tours and tastings. Their tickets are discounted 50% and they may not participate in tastings.

At this time, we do not offer a Designated Driver discount. We do offer lemonade and chocolate candy during the tasting portion for those who do not want/opt out of the tasting. We do ask that guests do not share their bourbon and rye samples.

Woodford Reserve is honored to offer a 10% discount in the gift shop (bottle sales excluded) and a 50% discount on all tours and tastings, with proof of service. We thank our military and Veterans for their service.

At this time, the Kentucky House Bill 415 currently allows shipping to select reciprocal states – Kentucky, Nebraska, New Hampshire, North Dakota, and Washington D.C.

We recommend signing up for our emails at woodfordreserve.com/register to be the first to know about future releases and expansions.