Skip to main content

Frequently Asked Questions

We look forward to welcoming you at Woodford Reserve. Let us know if you have any other questions.

  • Masks are required at all times while indoors at the distillery unless actively participating in a tasting experience. If participating in a tasting, the guide will indicate when it is okay for guests to remove their masks. Guests not wearing a mask or wearing their mask incorrectly, will be asked to please adhere to our current masking policies or to consider visiting the distillery at a later date.

  • In addition to requiring masks, capacity will be limited on our tour and tasting experiences. There are hand sanitizer stations and social distancing signage positioned throughout the distillery, common areas are cleaned hourly, tasting rooms are sanitized between each tasting, sneeze guards are in place at retail and ticketing stations, and water fountains have been disabled.  Bottled water is available for purchase.

  • At this time we do not have a waitlist or cancellation list. We recommend checking back on the website for potential openings.

  • We accept cancellations at any time, however, full refunds are only offered within 24 hours of experience start time. Thank you!

  • We no longer offer rental space for events.

  • The Woodford Reserve Distillery tour path and tour bus is completely wheelchair/handicap accessible. Please note there are 32 steps up to the fermentation floor, but there is access to an elevator to assist.

  • The recommended attire to visit the distillery is casual and comfortable. No vulgar or profane attire allowed. Be aware that during the spring and summer months, the distillery may be very hot with temperatures exceeding 90 degrees. We also recommend closed-toed shoes, as there is walking, as well as 32 steps on the tour path.

  • Yes, you may visit the gift shop and bar without purchasing a tour ticket.

  • Service animals are allowed on the tour path. All other animals are not allowed on site, except for the dedicated pet relief area in the Visitor’s Center grass lot.

  • Although we are honored you would consider Woodford Reserve to be part of your special day, we do not host weddings, ceremonies, engagement photography sessions, or receptions.

  • Since Woodford Reserve Distillery is a working production facility, we do not allow self-guided tours, or guests to roam the distillery without a guide.

  • The Woodford Reserve Distillery and Gift Shop are open Tuesday through Saturday from 9:00 AM EST to 5:00 PM EST. We are closed on Sundays and Mondays. We are also closed on the following holidays: MLK Day, Easter, Thanksgiving and Christmas Eve through New Year’s Day.

  • Unfortunately, the gift shop is legally unable to ship your bottle. We cannot accept pre-pays or orders over the phone.

  • At this time we are not offering food services.

  • We do have limited RV and trailer parking in the Welcome Center parking lot. For more information, please contact us at 859-879-1812.

  • If you are unable to book a certain time/date, this means the tour is booked out. Tour groups are capped at 16 guests. If you are able to book some of your party, but not all, this may mean the tour has exceeded the 16 guests mark. You may need to select another time to accommodate your group. For more information, please contact us at 859-879-1812.

  • There is one bar on-site, located in the Welcome Center. It offers a range of cocktails, mocktails, neat and rocks pours starting at $17.00. The bar offers a selection of snacks for purchase.

  • At this time, we do not allow outside food to be brought into the facility. If you prefer to bring your own food, we do offer picnic tables in the Visitor’s Center grass lot. For more information, including food allergies and dietary restrictions, please contact us at 859-879-1812.

  • Woodford Reserve is honored that you would like to include us on your special day. However, we do not allow engagement photos, senior photos, or any other type of professional photography on site, unless otherwise approved.

  • For the most recent updates on bottle releases, distillery events, or distillery information, please sign up for the Woodford Reserve Newsletter, located on the website. For bottle stock information, please contact the gift shop at 859-879-1940. Please note that we are legally unable to ship bottles.

  • Guests under 21 years of age are permitted on tours and tastings. Their tickets are discounted 50% and they may not participate in tastings.

  • At this time, we do not offer a Designated Driver discount. We do offer lemonade and chocolate candy during the tasting portion for those who do not want/opt out of the tasting. We do ask that guests do not share their bourbon and rye samples.

  • Woodford Reserve is honored to offer a 10% discount in the gift shop (bottle sales excluded) and a 50% discount on all tours and tastings, with proof of service. We thank our military and Veterans for their service.